Privacy Policy

 1. Introduction

Infinity Aesthetics & Wellbeing (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or receiving treatment at Infinity Aesthetics & Wellbeing, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect and process the following types of personal data:

Identity information: name, date of birth, gender, and proof of age.

Contact details: address, phone number, and email address.

Medical information: relevant medical history, current medications, allergies, and treatment notes.

Payment information: card details or transaction data (processed securely via third-party payment providers).

Communication data: messages, emails, or feedback you provide.

3. How We Use Your Information

Your personal data is used for:

Conducting medical consultations and assessing treatment suitability.

Delivering safe and effective treatments.

Managing appointments, bookings, and follow-up care.

Maintaining accurate clinical and financial records.

Providing customer support and responding to enquiries.

Meeting legal, regulatory, and insurance obligations.

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

Consent: when you agree to treatment or communications.

Contract: when we provide you with services or products.

Legal obligation: to meet professional and regulatory requirements.

Legitimate interest: to improve our services and ensure clinical safety.

5. Data Retention

We retain client records for a minimum of 10 years, in accordance with professional and insurance requirements. After this period, data will be securely deleted or anonymised.

6. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure. Access to personal data is restricted to authorised staff only.

7. Sharing Your Information

We do not share your information with third parties except when:

Required by law or regulatory authorities.

Necessary for clinical, administrative, or insurance purposes.

You have provided explicit consent.

We do not sell or rent personal information to any third party.

8. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate information.

Request deletion of your data (where legally permissible).

Withdraw consent at any time.

Request restriction or objection to data processing.

Request transfer (data portability) of your information.

Requests can be made by contacting us directly at:
📧 Info@infinity-aesthetics.com

9. Website and Cookies

Our website may use cookies to improve user experience and website functionality. You can choose to disable cookies through your browser settings.

“Results vary. A full consultation is required to determine suitability and discuss realistic outcomes.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: